Frequently Asked Questions

Question: Can your shoes be safely and comfortably worn outside?
Answer: Our shoes are a soft leather sole which is perfect for first walkers, they can be worn for light use, such as in the park or the garden but are not really suitable for any distance or on pavements where there could be sharp objects as the sole is made of brushed suede. 

Question: Can I put your shoes in the washing machine or how do I clean them?
Answer: Here is our advice for cleaning your Snuggle Feet shoes.Most surface dirt can be removed with a damp cloth, using a mild detergent solution if needed.Hand wash with a mild detergent in cold water and leave to air dry completely.
Suede soles may wear down over time and become less slip resistant so check regularly. You can use a wire brush or sandpaper to bring back the texture (And also to remove any surface dirt/stains).
We do not recommend you put our shoes in the washing machine.

Question: I require next day UK delivery, what time must I order my item by?
Answer: The cut off for next day UK delivery is 11AM, Orders after 11AM will arrive a day after the next day.

Question: I do not require gift wrapping as I am buying something for myself, is this OK?
Answer: Simply don't select gift wrapping, it's only an optional extra.

Question: I'm nervous about using my credit card over the internet. Are your payments secure
Answer: You must be careful when using your credit or debit card these days on-line or out shopping, all our payments are taken in a secure environment by Protx. Your credit card number is encrypted using 128 bit encryption and is never seen by a Human, a computer will process and authorise your payment for you.

Question: Can I order by phone?
Answer: Yes you can, just call 01304 207631 and we will be happy to take your order over the phone.

Question: What is your returns policy?
Answer: Our full returns policy and terms and conditions can be viewed by clicking here.

Question: I have recently purchased a pair of Snuggle Feet shoes. They are fab.
I was wondering what the easiest way of cleaning them would be? Are they able to go into the washing machine?
Answer: Most surface dirt can be removed with a damp cloth, using a mild detergent solution if needed. Hand wash with a mild detergent in cold water and leave to air dry completely.
Suede soles may wear down over time and become less slip resistant so check regularly. You can use a wire brush or sandpaper to bring back the texture (And also to remove any surface dirt/stains).

Question: Hello. Do these shoes have some form of grip on the soles please. I wanted something that will lessen the chance of my daughter slipping on our laminate floor?
Answer: Our shoes have a textured soft suede sole and are designed to be skid resistant. We recommend that you regularly check the soles for areas of wear/shiny patches, you can use a wire brush or sandpaper to bring back the texture to the sole.