|  Question: Can I put your shoes in the washing machine or how do I clean them?
Answer: Here is our advice for cleaning your Snuggle Feet shoes.
Most surface dirt can be removed with a damp cloth, using a mild detergent solution if needed.
Hand wash with a mild detergent in cold water and leave to air dry completely.
Suede soles may wear down over time and become less slip resistant so check regularly. You can use a wire brush or sandpaper to bring back the texture (And also to remove any surface dirt/stains).
We do not recommend you put our shoes in the washing machine.
Question: I require next day UK delivery, what time must I order my item by?
Answer: The cut off for next day UK delivery is 3PM, Orders after 3PM will arrive a day after the next day.
Question: I do not require gift wrapping as I am buying something for myself, is this OK?
Answer: Simply don't select gift wrapping, it's only an optional extra.
Question: I'm nervous about using my credit card over the internet. Are your payments secure?
Answer: You must be careful when using your credit or debit card these days on-line or out shopping, all our payments are taken in a secure environment by WorldPay (Royal Bank of Scotland company). Your credit card number is encrypted using 128 bit encryption and is never seen by a Human, a computer will process and authorise your payment for you. Read more from the WorldPay Site.
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| Question: Can I order by phone?
Answer: Yes you can, just call free on 0800 1074530 and we will be happy to take your order over the phone, any credit or debit card number you give us will later be shredded after the payment has gone through.
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| Question: What is your returns policy?
Answer: Our full returns policy and terms and conditions can be viewed by clicking here.
Question: I work for a law firm based in the City of London (Staff 600), we usually send flowers when a member of staff or their partners has a baby. We would like to do something different and I was wondering whether you would be able to invoice the firm for an order placed now and in the future?
Answer: No problem, we have quite a few accounts set-up with large companies already. Just call our free phone number 0800 1074530 and speak to Les or Tamzin, or if your prefer send us an email with your company details and what gift you would like to send. Also if your company has corporate colours we can include these colours in a special gift basket for you free of charge.
Question: I have recently purchased a pair of Snuggle Feet shoes. They are fab.
I was wondering what the easiest way of cleaning them would be? Are they able to go into the washing machine?
Answer: Most surface dirt can be removed with a damp cloth, using a mild detergent solution if needed.
Hand wash with a mild detergent in cold water and leave to air dry completely.
Suede soles may wear down over time and become less slip resistant so check regularly. You can use a wire brush or sandpaper to bring back the texture (And also to remove any surface dirt/stains).
Question: Hello. Do these shoes have some form of grip on the soles please. I wanted something that will lessen the chance of my daughter slipping on our laminate floor?
Answer: Our shoes have a textured soft suede sole and are designed to be skid
resistant. We recommend that you regularly check the soles for areas of
wear/shiny patches, you can use a wire brush or sandpaper to bring back the
texture to the sole.
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